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Description
"They really wanted a place that was managed and maintained for their use
No frills, no pretending, just premium quality with confidence
A., & Weiner, E
This was followed by 3 focus groups (range 48 participants), and an individual interview with 1 participant who could not attend the focus groups, to understand participants rationales for their ratings and factors that influenced their perception of importance of outcomes (Appendix 3)
